Here's a good article from Mashable on the Open Forum from American Express.
"With more than 400 million users globally, Skype is perhaps the biggest online communication network of them all. Although Skype’s original claim to fame was free phone calls over a broadband connection, the service has since emerged into much more, with the latest major upgrade, Skype 4.0 (and subsequently 4.1) adding features, upgrading usability, and improving call quality to a point where the software is now reliable enough to be a persistent part of your business communications.
"So what can you do with Skype these days? Read the article for a rundown of both the basic functionality and some of the newer enhancements that your business might find useful."
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